XDI Career Opportunities

At XDI we are proud to support a community based on the philosophy of people helping people. Our employees embrace that mantra and stand by XDI’s mission of “Earning Your Business Every Day.” We do this by focusing on 5 core values.

  • Superb Service – Exceptional service drives how we think and act. We respond promptly, provide value in every solution and earn our clients’ business every day.
  • Integrity – We pride ourselves in our commitment to integrity and transparency in all that we do for our clients and strive for nothing less than unconditional client satisfaction.
  • Collaboration – We support collaboration, both with clients and internally, bringing the best solutions to the forefront.
  • Quality -  We provide the highest quality in our industry by focusing on efficiency, client customization, reliable content delivery, and ongoing improvement to our processes.
  • Giving Back-  We are committed to supporting philanthropic initiatives of the communities in which we live and the credit union community we serve.

Below are the positions we are currently and actively looking to fill. If you feel you are a good fit for our team and don't see a listing for your particular field of expertise, go ahead and send in your resume to hr@xdi.com. We are growing, and always looking for talented and dedicated people to add to our team!



Client Support


Document Composition Specialist
San Diego, CA or Charlotte, NC

Job Description:
The main responsibility of this role is to provide exceptional service to our clients. This role is a blend of technical actions and client support management. The Document Composition Specialist works with various XDI departments and systems to complete projects as requested by our clients. The individual will engage in document composition, problem solving and respond to various client requests. The Document Composition Specialist will work out of our San Diego, CA or Charlotte, NC office and report to the Manager of Client Support.

Essential Functions:
An ideal candidate for this position will have some work experience in credit unions or regional banking, and fully grasp principles of marrying variable data to dynamic forms. Practical knowledge of help desk operations and experience as a subject matter expert with OpenText Exstream is desirable. Additionally, they will possess familiarity with Microsoft Word, Microsoft Excel, Adobe Photoshop® and Acrobat.

  • Provide exceptional support for our new and existing clients.
  • Respond quickly, consistently and professionally to client requests and questions.
  • Learn XDI software and tools for project setup and document composition.
  • Manage project priorities and execute all tasks necessary for timely completion of projects.
  • Learn and apply XDI’s production system, the correct setup of all service offerings, and detailed knowledge of how all XDI systems work together.
  • Follow detailed project plans and coordinate with the clients on all requirements for document setup.
  • Perform testing to ensure smooth implementations.
  • Ensure that coordination of resources are in place to meet all project deliverables.

Experience:

  • Microsoft Word & Excel
  • Adobe Photoshop (Preferred)
  • Customer Service: 3 years (Preferred)
  • Problem Solving: 3 years (Preferred)
  • Open Text Exstream (a plus)
Interested and qualified applicants should send resume/employment application to hr@xdi.com.


IT


There are no IT Positions currently posted.



Operations / Production

There are no Operations/Production Positions currently posted.



Administration


There are no Administration Positions currently posted.



Interested in joining our team? 

Complete the attached application
and submit it to hr@xdi.com.

Download XDI Employment Application






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