People  /  Management Team

Mike Cooper

Mike Cooper - Founder / President / CEO

In addition to leading the company as our Chief Executive Officer, Mike is a resident expert in complex document design, U.S. Postal Service mailing strategies and automated document processing technology.  He works with clients every day and drives XDI innovation with programs like published standardized pricing, the Wheel of Avoided Misfortune output integrity initiative, and the firm's dramatic unconditional client satisfaction assurance policy.

Mike is a data processing services veteran and serial entrepreneur. He began his career in an elite IT operations assignment with the U.S. Navy in San Diego, and shortly after discharge parlayed that experience into the first of several successful document production and delivery outsourcing companies.  Through acquisition, he transitioned to southern California service center management and then nationwide responsibility for advanced digital printing services in Dun & Bradstreet and First Data subsidiary companies until creating Xpress Data Imaging (now XDI) in 1995.

Personally:  A sports car enthusiast, Mike has completed advanced training and qualified for amateur runs on a variety of NASCAR and road race tracks in the southwestern U.S.  He's also been enjoying several other hobbies for a few decades that include golf and deep sea fishing.

Anne McClure - Senior Vice President, Client Services & Marketing 

Anne is a skilled leader with extensive experience in strategic development and implementation, as well as culture development. Anne places a great deal of value in individual voices, both client and employee. She is a strategic thinker, driven by doing what is right for the client.

Prior to joining XDI, Anne spent over 25 years working in the credit union industry in an executive capacity. Her experience in credit unions ranges through virtually every department, including operations, marketing, compliance, lending, human resources, and as CEO.

Personally:  Anne believes in supporting the local community. She is the founder of San Diego’s Credit Unions for Kids program, which brings together multiple credit unions and vendors to benefit Rady Children’s Hospital. She is also a member of Rady Children’s Hospital Steering Committee and the Salvation Army Kroc Center Advisory Board. Anne has a Bachelor’s in English from the University of California, Irvine. Anne enjoys spending her free time embracing a multitude of activities with her husband and 3 young adult children.

Keith Cavallo - Senior Vice President, Production & HR 

Keith inspires the leadership teams throughout the company, as well as manages human resources. Adding value to employees, clients and the organization is something he sees as a synonymous effort where everyone benefits. Keith is also an expert at helping others overcome obstacles, inspiring growth, and improving organizational effectiveness and strategy.

Prior to joining XDI in 2015, Keith built his skills of results-oriented Human Resources and Business Operations leadership with 20 years of management across multiple industries. He drives performance through a keen focus on team development, strategic planning and corporate alignment.

Personally:  Keith holds an MBA in Management and Strategy from Western Governor's University, as well as a Master of Human Resource Management from the Colorado State University System. Teambuilding and organizational culture are exciting to him. Practicing martial arts and playing with his 3 kids are Keith's favorite ways to spend his time away from the office.

Erin Cavallo - Vice President, Special Projects

Erin has been instrumental in building and inspiring XDI's client-first culture. She works regularly with XDI's Client Support, IT, Operations, Sales and Marketing teams to ensure we earn our credit union client's business every day.

Making the transition directly from college to XDI, Erin began by working in almost every company department - from catching mail on a busy production line to document printing and quality assurance to overseeing accurate and timely billing for all our clients to inventing the client support workflow and designing our service offerings. She has been a key part of the organization since its inception.

Personally:  A champion of work-life balance, Erin is serious about celebrating life both inside and away from the office with family, colleagues and friends. She's more than dabbled in real estate investment over the years and enjoys decorating and exercising - but no adventure trumps motherhood!

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People  /  Sales Team


Greg

Greg Hancock - Vice President, Sales, West Region 

Greg Hancock has a business degree from the University of Southern California and over 20 years of sales & marketing experience having served in high-profile, executive positions at some of the largest media companies in America.  As a specialized credit union consultant, Greg is able to utilize his technical background to help credit unions determine the best solutions offered by XDI to help credit unions implement cost-saving solutions to efficiently deliver member documents electronically or via print & mail.  Leveraging Greg’s marketing experience, he can help credit unions effectively utilize XDI’s solutions to deliver highly targeted marketing messages to their members.

“I strive to provide the highest quality service to ensure credit unions receive the necessary information to make the best decision for their credit union and their members.”

Warren Hoppe - Vice President, Sales, Central Region

Warren Hoppe has over 35 years of experience in the document and forms composition, production, delivery and storage industry. Prior to joining XDI in 2004, Warren held management positions with industry leaders Zytron, First Image, Anacomp and NCP Solutions.  Warren has vast knowledge of the marketing and processing techniques that can reduce a credit union’s overall cost and still provide efficient and effective documents to their members. 

“Because it’s our responsibility to be that seamless bridge between the credit union and the member, we say what we’re going to do and we do it.  Nothing is more important than our commitment to providing superior service to our clients.”

 

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Mike Hoog - Vice President, Sales, East Region

Mike Hoog holds a BBA from the University of Cincinnati with 30-years of experience in solution selling, business process outsourcing, document management, document composition as well as other technical service-oriented environments.  With 20+ years of experience working with the Banking and Financial Services industry, Mike possesses a combination of industry knowledge and the technical understanding to bring a valuable consultative approach to XDI’s credit union clients. By understanding the underlying credit union’s needs as well as the current and potential capabilities of XDI’s electronic and print offerings, Mike is much more than just an order taker, but rather a knowledgeable partner with a shared goal.   

“We work with credit unions who want nothing but the best for their members and we deliver on that commitment to our clients every day.”

Naomi Castillo - Business Development Manager

Naomi Castillo started her career 30 years ago in credit unions and developed expertise in project management of large-scale organizational initiatives including system conversions, mergers, acquisitions, process improvements and change management. Naomi then began a career in the print and mail industry focused on creating successful business partnerships through maximum responsiveness, superior service levels and personalized client care. In her role at XDI, Naomi oversees Client Relations, Event Planning, Marketing and Sales Support.

“It is my goal to ensure the ongoing success of our client partnerships and I am committed to providing the best member experience possible."

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Kelly

Kelly Hoog - Project Coordinator

Kelly Hoog’s experience with project planning and multi-tasking make her uniquely qualified for her role as Project Coordinator at XDI where we continue to grow at a fast pace while retaining our strong client core.  In this position, Kelly manages and maintains projects in the areas of marketing, sales support, and community events. Kelly’s strong communication and client service skills enhance our philosophy of superb service and collaboration with the many credit unions we serve. 

“I am passionate about the work we do as a team to support our clients. A success for our clients is a success for us!”