Careers
Join Our Team
Motivated, Consultative, Service-Minded, Detail-Oriented, Enthusiastic
As a company who has chosen to exclusively serve credit unions, we know the value of hiring the right people. We operate under the philosophy of “Earning your business every day,” so it’s important for us to employ the type of people that share this value and bring it to their work. For Client Support, that means we’re looking for problem solvers and consultants, not just order-takers. Our Production and Operations staff are empowered and rewarded for having a keen eye to spot and prevent anything short of perfection from making it out the door. And our IT Department is constantly developing and improving our systems, with the need for creative and talented individuals to continue making that a reality.
All of that translates into doing what’s genuinely in the best interest of our clients at every turn. If that sounds like something you’re interested in, check out our current job listings here, or send your resume and completed application to HR@xdi.com. We select only the best applicants, those committed to embracing our values and love serving credit union people. We’re excited to hear from you!
XDI is an Equal Opportunity employer.
Current Job Postings
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Administration (0)
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Client Support (2)
- Provide exceptional support for our new and existing clients.
- Respond quickly, consistently, and professionally to client requests and questions.
- Sense of urgency attitude towards production resolution items with accuracy and efficiency.
- Learn XDI software and tools for document composition maintenance.
- Manage client request priorities and execute all tasks necessary for timely completion of projects.
- Learn and apply XDI’s production system, the correct setup of all service offerings, and detailed knowledge of how all XDI systems work together.
- Follow detailed project plans and coordinate with the clients on all requirements for document modifications and maintenance.
- Perform testing to ensure a smooth implementation.
- Ensure that coordination of resources is in place to meet all project deliverables.
- Produce exceptional form design for clients.
- Demonstrates exceptional analytical skills, can consistently and accurately follow a process, has a keen eye for detail and strong time management.
- High level of comprehension of software and department knowledge/skills and executes to applicable tasks and projects.
- Provides on-going and as needed support for clients with questions, projects, and issue resolution.
- Collaborates with peers and other departments while working independently on tasks and projects as appropriate.
- Works in an organized manner, adhering to company standards and delivering output in a timely manner.
- The ideal candidate should be able to work autonomously with limited supervision.
- Clear, accurate communication and organizational skills are required.
- Candidates should have a client-first mentality and drive to exceed expectations every day.
- The ideal candidate will be solutions-driven and take the initiative to find the proper resolution to client requests.
- Candidates should have a passion to learn, share and contribute to a highly creative and productive team!
- Document/graphical design skills are a plus.
- Provide exceptional support for our new and existing clients.
- Respond quickly, consistently and professionally to client requests and questions.
- Learn XDI software and tools for project setup and document composition.
- Manage project priorities and execute all tasks necessary for timely completion of projects.
- Learn and apply XDI’s production system, the correct setup of all service offerings, and detailed knowledge of how all XDI systems work together.
- Follow detailed project plans and coordinate with the clients on all requirements for document setup.
- Perform testing to ensure smooth implementations.
- Ensure that coordination of resources are in place to meet all project deliverables.
- Microsoft Word & Excel
- Adobe Photoshop (Preferred)
- Customer Service: 3 years (Preferred)
- Problem Solving: 3 years (Preferred)
- Open Text Exstream (a plus)
Client Support Technician
Charlotte, NC
Job Description Summary/Objective
Client Support Technicians (CST) work with various XDI departments and systems to provide exceptional service to our clients by accurately and efficiently fulfilling quick-turn requests. This role includes a blend of technical and visual skills to manage client’s services using a process-oriented workflow. Client Support Technicians also engage in problem solving and responding to various client requests. Full-time Client Support Technician roles are available in both our San Diego, CA and Charlotte, NC offices and report to the Manager of Client Support.
Essential Functions
Competencies
Required Education and Experience
A minimum of 3 years customer service experience
Preferred Education and Experience
Prior experience at or working with credit unions.
Position Type/Expected Hours of Work
This is a full-time in-office position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Interested and qualified applicants should send resume/employment application to hr@xdi.com.
Client Support Analyst
Charlotte, NC
Job Description Summary/Objective
The main responsibility of this role is to provide exceptional service to our clients. This role is a blend of technical actions and client support management. The Client Support Analyst works with various XDI departments and systems to complete projects as requested by our clients. The individual will engage in document composition, problem solving and respond to various client requests. The Client Support Analyst will work out of our San Diego, CA or Charlotte, NC office and report to the Manager of Client Support.
Essential Functions
An ideal candidate for this position will have some work experience in credit unions or regional banking, and fully grasp principles of marrying variable data to dynamic forms. Practical knowledge of help desk operations and experience as a subject matter expert with OpenText Exstream is desirable. Additionally, they will possess familiarity with Microsoft Word, Microsoft Excel, Adobe Photoshop® and Acrobat.
Experience
Position Type/Expected Hours of Work
This is a full-time in-office position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Interested and qualified applicants should send resume/employment application to hr@xdi.com. -
IT (0)
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Operations / Production (1)
- Operate equipment to prepare raw materials for processing.
- Read and understand work instructions and follow procedures to ensure that work is performed in a timely and efficient manner.
- Ensure that work area is kept clean and safe at all times.
- Follow all company safety regulations and maintain all required documentation.
- Perform other duties as assigned by supervisor or manager to ensure proper production and maintenance of equipment.
- Safely operate a Class C commercial vehicle to transport goods and materials to assigned destinations including post office, vendor sites and other company needs.
- Follow all traffic laws and maintain responsible driving behavior.
- Adhere to delivery schedules and ensure timely arrival at each destination.
- Inspect the truck and perform pre- and post-trip inspections to ensure its safety and functionality.
- Load and unload postal and company supplies, ensuring that it is properly secured for transportation.
- Maintain accurate records of deliveries, mileage, fuel consumption, and other relevant information.
- Communicate effectively with leadership and team members to ensure smooth operations.
- Handle any necessary paperwork, such as delivery receipts, bills of lading, and vehicle inspection reports.
- Follow all company policies and procedures, including safety protocols and regulations.
- Report any incidents, accidents, or mechanical issues to the appropriate supervisor.
- Must be able to read and understand work instructions in English
- Must be able to follow procedures without deviation or variation
- Must be able to work in a fast paced environment with multiple tasks to complete per minute with or without overtime
- Valid Class C commercial driver’s license with a clean driving record.
- Previous experience as a Class C truck driver or similar role preferred.
- Knowledge of local traffic laws, regulations, and routes.
- Ability to operate and maneuver large commercial vehicles in a safe and efficient manner.
- Strong communication skills to interact with customers, dispatchers, and team members.
- Must be able to stand for long periods of time (8 hours or more).
- Must be able to lift up to 50 pounds unassisted.
- Charlotte, NC 28217: Relocate before starting work (Required)
- San Diego, CA 92127 : Relocate before starting work (Required)
Mail Machine Inserter Operator & Driver
Mail Machine Inserter Operator & Driver
Xpress Data Inc is looking for a Machine Operator to join our team in Charlotte, NC or San Diego, CA. The machine operator will be responsible for operating a variety of machines including mail inserters, printers and other mailing equipment.
Responsibilities:
Skills Required:
Job Types: Full-time, Part-time
Ability to Relocate:
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Uncategorized (0)